Start by completing our simple online enquiry form. Tell us about the treatment you’re considering, your health background, and any questions you have. There’s no obligation — just a conversation.
Complete our short online enquiry form
Tell us about your treatment interests
Share any relevant medical history
Ask us anything — no question is too small
01
Submit an Enquiry
Tell us about your goals
Our Australian-based team will contact you to discuss your goals in detail. We’ll answer your questions, explain the process, and help you understand what’s involved — all in plain English, with no pressure.
Speak with our Australian-based concierge team
Discuss your treatment goals and concerns
Receive honest, unbiased guidance
Understand costs, timelines, and what to expect
02
Consultation with Our Team
We listen and guide
Based on your goals and needs, we’ll connect you with the most suitable hospitals and specialists in Istanbul. You’ll receive a personalised treatment plan with clear information about procedures, costs, and timelines.
Matched with accredited hospitals and specialists
Receive a personalised treatment proposal
Clear breakdown of costs and inclusions
Virtual consultation with your Istanbul specialist
03
Receive Your Treatment Plan
Matched with the right specialists
Once you’re ready to proceed, we’ll help you prepare for your trip. We provide guidance on travel logistics, accommodation options near your hospital, and what to bring and expect when you arrive in Istanbul.
Guidance on flights and travel planning
Accommodation recommendations near your hospital
Pre-departure preparation checklist
Airport transfer coordination support
04
Travel to Istanbul
We help coordinate your journey
During your time in Istanbul, our team is available to support you. We liaise with your hospital team, help with any communication needs, and ensure your recovery is as smooth and comfortable as possible.
On-the-ground support throughout your stay
Liaison with your hospital and medical team
Assistance with any communication needs
Post-treatment follow-up and aftercare guidance
05
Treatment & Recovery Support
We’re with you every step
Common Questions
Frequently Asked Questions
Is Istanbul Medical Connect a medical provider?
No. We are a patient concierge service. We do not provide medical advice, diagnoses, or perform any medical treatments. We connect you with accredited hospitals and specialists in Istanbul and support you throughout the process.
How much does your service cost?
Our concierge service is provided at no direct cost to patients. We are compensated by our hospital partners, which means you receive our full support without any additional fees for our coordination services.
How do I know the hospitals are trustworthy?
We only work with hospitals that hold international accreditation (JCI) and have established track records with international patients. We visit our partner hospitals and conduct ongoing due diligence to maintain our standards.
Do I need to speak Turkish?
Not at all. All of our partner hospitals have dedicated international patient departments with English-speaking staff. Your entire experience — from consultations to discharge — will be conducted in English.
What if something goes wrong during my treatment?
Your safety is our priority. We work with hospitals that have comprehensive patient care protocols. Our team remains available throughout your stay to assist with any concerns, and we can help coordinate with your Australian healthcare providers if needed.
How long will I need to stay in Istanbul?
This varies depending on the treatment. Hair transplants typically require 3–5 days, dental work 5–10 days, and surgical procedures may require 7–14 days or more. We’ll provide specific guidance based on your treatment plan.
